HOW MUCH IS SHIPPING?
Shipping charges are based on order value and location. But almost everything in our store qualifies for free Shipping within Australia & United States.
WHERE DO YOU SHIP?
We are providing international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
After order was placed it will take 2-3 days to process, shipping time 12-20 days for US/Australian customers and 15-30 days for international orders to be delivered (shipping time will vary based on your exact location)
HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email. You can also check the status from Track My Order Page.
HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
HOW CAN I MODIFY MY ORDER?
Please note that we are only able to make change to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via
email - firstname.lastname@example.org within 24 hours after placing your order.
IF THE ITEM I RECEIVED IS FAULTY OR DAMAGED?
If the items are broken/not as described, please send us an e-mail with a description of the item + pictures.
In some cases you may be required to send the product to us. In such a case, we will provide you with the proper return address. As soon as the item is in our hands, we will take a look at it. If we can see the item is defect due to us, we will either provide you a refund or a replacement item, depending on the situation.